1. Introduction
This Privacy Policy explains how 92go collects, uses, stores and protects your personal information when you use the 92go platform at 92go.wine. It applies to all 92go services — sports betting, casino games, slots, virtual sports, and any promotional programmes — as well as any interactions you have with 92go's customer support team.
If you are a registered player at 92go, or if you are simply browsing the platform before deciding whether to register, this policy applies to you. We've written it in plain English because we want you to actually understand it — not to have it buried in legal language that nobody reads.
By using 92go, you confirm that you have read this Privacy Policy and understand how your data is handled. If you do not agree with how we process personal data, you should not use the 92go platform. For any questions about this policy, contact us at support@92go.wine and mark your message "PRIVACY REQUEST".
This Privacy Policy is incorporated by reference into the 92go Terms and Conditions. Both documents together govern your relationship with 92go as a registered player.
2. Who We Are
92go is an online sports betting and casino platform operated at 92go.wine and built specifically for Pakistani players. 92go is the data controller for all personal information collected through the platform. This means 92go determines the purposes and means by which your personal data is processed.
92go operates as a platform with all transactions denominated in Pakistani Rupees (PKR). Our customer support team, sports trading team and operations staff are based in or operate on Pakistan Standard Time, and our data handling practices are designed with Pakistani players as the primary consideration.
The data protection contact for 92go is reachable at support@92go.wine. Please mark any privacy-related correspondence clearly in the subject line.
3. Data We Collect
The following table summarises the categories of personal data 92go may collect about you, and the context in which it is collected.
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | RegistrationKYC |
| Contact Data | Pakistani mobile number, email address | Registration |
| Financial Data | Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, masked card details | DepositWithdrawal |
| Betting & Gaming Data | Bet history, stakes, odds, game sessions, win/loss records, bonus activity | Platform use |
| Technical Data | IP address, device type, operating system, browser, session timestamps | All visits |
| Verification Documents | Copies of CNIC, proof of payment method ownership | KYCWithdrawal verification |
| Communication Data | Support chat logs, email correspondence, complaint records | Support contact |
| Marketing Preferences | Communication opt-ins and opt-outs, preferred contact channel | RegistrationAccount settings |
92go does not collect sensitive personal data such as biometric information, health records, religious beliefs or political opinions. If any data in the table above is not relevant to your account type, it simply will not be collected.
4. How We Collect Your Data
92go collects your personal information through the following channels:
4.1 Directly From You
The majority of your personal data comes directly from you when you register a 92go account, complete KYC verification, make deposits or withdrawals, contact our support team, or update your account preferences. You are in control of most of the data 92go holds about you.
4.2 Automatically Through the Platform
When you visit 92go.wine or use the 92go platform on your mobile device, certain technical data is collected automatically. This includes your IP address, the device and browser you are using, pages visited, session duration and interaction patterns. This data is used for security monitoring, fraud detection and improving platform performance — not for advertising profiling.
4.3 From Third-Party Service Providers
In specific circumstances, 92go may receive data about you from third-party providers. This includes:
- Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT gateway): transaction confirmation and fraud screening data.
- KYC / identity verification providers: confirmation of identity document validity and age verification results.
- Fraud and AML screening services: risk scoring and watchlist check results.
92go does not purchase data from data brokers or social media platforms to enrich your profile. Any third-party data received is strictly limited to what is required for transaction processing, KYC or fraud prevention purposes.
5. How We Use Your Data
92go uses your personal data for the following purposes. For each purpose, we have identified the specific data categories involved and the legal basis under which the processing takes place (see Section 6 for legal basis detail).
5.1 Account Management
To create and maintain your 92go account, verify your identity and age, process deposits and withdrawals in PKR, communicate with you about your account, and enforce the 92go Terms and Conditions. This is the core purpose for which 92go processes personal data.
5.2 Fraud Prevention and Platform Security
To detect and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and any other attempt to circumvent the 92go platform rules. Technical data and betting patterns are analysed for anomalies. This processing is essential to the integrity of the platform and the security of all players.
5.3 Regulatory Compliance
To meet 92go's obligations under applicable financial crime, anti-money laundering, and gaming regulations. This includes KYC verification, transaction monitoring and reporting obligations. Some regulatory data retention is mandatory regardless of your preferences.
5.4 Responsible Gaming Monitoring
92go analyses betting patterns and account activity to identify players who may be at risk of problem gambling. This analysis is conducted in the interest of player welfare and enables 92go's responsible gaming team to intervene proactively where necessary.
5.5 Platform Improvement
Aggregated and anonymised usage data helps 92go improve the platform — faster load times, better mobile performance, clearer navigation, and more relevant sports coverage. This analysis does not involve individual profiling for commercial purposes.
5.6 Marketing Communications
If you have opted in to marketing communications, 92go may send you information about promotions, new features and cricket-related offers relevant to Pakistani players. You can opt out of marketing communications at any time through your account settings or by replying STOP to any SMS communication from 92go.
6. Legal Basis for Processing
92go processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to deliver the 92go service you have registered for, including account management, bet settlement and payment processing.
- Legal obligation: Processing required to comply with applicable law — including KYC, AML checks, regulatory reporting and data retention mandated by financial services regulations.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests do not override your fundamental privacy rights.
- Consent: Marketing communications are sent only where you have given explicit consent at registration or subsequently through your account settings. Consent can be withdrawn at any time.
Where 92go relies on legitimate interests as a legal basis, we conduct a balancing assessment to ensure those interests do not outweigh your right to privacy. You can request more information about these assessments by contacting support@92go.wine.
7. Sharing Your Data
92go shares your personal data only in the following limited circumstances. We never sell your data to third parties.
7.1 Payment Processors
Your payment details are shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT gateway or card acquirer) solely for the purpose of completing your deposit or withdrawal transaction. Payment processors are contractually bound to use your data only for this purpose.
7.2 KYC and Identity Verification Providers
Where 92go requests identity verification, your document images and personal details are shared with a licensed KYC provider for the sole purpose of verifying your identity and age. KYC providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.
7.3 Gaming Software Suppliers
Some casino and slot game data (such as session identifiers and bet records) is processed by licensed game suppliers including Pragmatic Play, NetEnt and Microgaming to operate the games you play on the 92go platform. These suppliers act as data processors under agreements with 92go and are not permitted to use your data independently.
7.4 Legal and Regulatory Authorities
92go may disclose your personal data to law enforcement agencies, regulatory authorities or courts where required by law, in response to a valid legal order, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of a person, or uphold the integrity of the platform.
7.5 Business Transfers
In the event that 92go is acquired by or merges with another entity, your personal data may be transferred as part of that transaction. In such cases, 92go will notify registered players in advance and the acquiring entity will be required to honour this Privacy Policy or provide a comparable level of protection.
8. Data Retention
92go retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specific retention periods include:
- Active account data: Retained for the duration of your account and for 5 years after account closure, in accordance with financial record-keeping requirements.
- KYC and identity documents: Retained for 5 years from the date of the last transaction on your account, as required by anti-money laundering regulations.
- Transaction and betting records: Retained for 5 years from the transaction date.
- Support communications: Retained for 3 years from the date of the communication.
- Technical and session logs: Retained for 12 months, then anonymised or deleted.
- Marketing consent records: Retained until you withdraw consent, then deleted within 30 days.
After mandatory retention periods expire, 92go securely deletes or anonymises your personal data so that it can no longer be associated with your identity. Data deletion requests are processed within 30 days, subject to legal retention obligations.
9. Security
92go takes the security of your personal and financial data seriously. The following technical and organisational measures are in place to protect your data:
- Encryption in transit: All data transmitted between your device and the 92go platform is encrypted using TLS 1.3.
- Encryption at rest: Sensitive personal data and financial information stored in 92go's systems is encrypted using AES-256.
- Access controls: Access to personal data within 92go is restricted to staff members who require it to perform their job functions, operating on a least-privilege basis.
- Monitoring: 92go's systems are monitored continuously for unusual access patterns, potential data breaches and security anomalies.
- Two-factor authentication: All 92go internal system access requires multi-factor authentication. Players are strongly encouraged to enable two-factor authentication on their 92go accounts.
- Regular security reviews: 92go conducts regular internal security audits and periodic external penetration testing of the platform.
No system is completely immune to security threats. If 92go becomes aware of a data breach that materially affects your personal data, we will notify you promptly and provide information on the steps taken to contain the breach and protect your account.
You also play a role in keeping your data secure. Use a strong, unique password for your 92go account, do not share your login credentials with anyone, and contact 92go support immediately if you believe your account has been accessed without your authorisation.
10. Cookies and Tracking
92go uses cookies and similar tracking technologies to operate the platform, maintain your session, detect fraud and analyse usage patterns. Cookies are small text files stored on your device by your browser when you visit 92go.wine.
10.1 Essential Cookies
These cookies are necessary for the 92go platform to function. They manage your login session, maintain your bet slip, and allow the platform to remember your odds format preference. These cookies cannot be disabled without breaking core platform functionality.
10.2 Security Cookies
Used for fraud detection and bot prevention. These cookies help 92go distinguish legitimate player sessions from automated scripts or suspicious activity. They do not track your behaviour across other websites.
10.3 Analytics Cookies
92go uses anonymised analytics data to understand how players navigate the platform — which pages are most visited, where players drop off during registration, and how the live betting interface performs on different device types. This analysis uses aggregated data and does not link usage patterns back to individual player identities.
10.4 Managing Cookies
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use 92go, but may affect analytics and personalisation features. Essential and security cookies cannot be disabled without impacting platform functionality.
11. Your Privacy Rights
As a 92go player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@92go.wine with "PRIVACY REQUEST" in your subject line. All requests are processed within 30 days.
Right of Access
You can request a copy of all personal data 92go holds about you. We will provide this in a machine-readable format within 30 days of your verified request.
Right to Rectification
If any personal data 92go holds about you is inaccurate or incomplete, you have the right to request a correction. You can update most account information directly through your account settings.
Right to Erasure
You can request deletion of your personal data where there is no legitimate reason for 92go to continue processing it. This right is subject to legal retention obligations — data required by regulation cannot be deleted before the mandatory retention period expires.
Right to Restrict Processing
In certain circumstances, you can ask 92go to restrict the processing of your data — for example, if you contest its accuracy while a correction is being verified.
Right to Data Portability
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
12. Children and Minors
92go is strictly an adult platform. The 92go service is not directed at, and must not be used by, anyone under the age of 18. 92go does not knowingly collect personal data from individuals under 18.
If 92go becomes aware that it has inadvertently collected personal data from a person under 18, that data will be deleted promptly and the account will be permanently closed. Winnings associated with a minor's account will be forfeited.
If you are a parent or guardian and have reason to believe your child has registered a 92go account, please contact us immediately at support@92go.wine so we can investigate and take action.
Age verification is conducted as part of the 92go KYC process. 92go takes underage access seriously and will take immediate action — including permanent account closure — where there is evidence that an account holder is under 18.
13. Changes to This Privacy Policy
92go may update this Privacy Policy from time to time as the platform evolves, as regulatory requirements change, or as we improve our data handling practices. When changes are made, we will update the "Last Updated" date at the top of this page.
For material changes — those that significantly affect how your personal data is used or your rights as a player — 92go will notify registered players via email at least 14 days before the changes take effect. Minor clarifying changes may be made without individual notification.
The current version of this Privacy Policy is always available at 92go.wine/privacy-policy. Continued use of the 92go platform after a notified update takes effect constitutes your acceptance of the updated policy. If you do not agree with changes, you may request account closure before the effective date.
14. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise one of your data rights, want to make a privacy-related complaint, or simply want to understand more about how 92go handles your personal data, please get in touch:
- Email: support@92go.wine (mark subject "PRIVACY REQUEST" for priority routing)
- Live Chat: Available from within your logged-in 92go account, 24 hours a day, 7 days a week
- Response commitment: Privacy requests acknowledged within 48 hours; fully resolved within 30 days
92go is committed to resolving privacy concerns directly with players. If you feel your concern has not been addressed satisfactorily after contacting us, you may escalate to the relevant data protection authority in your jurisdiction.
Our support team genuinely wants to help with your privacy questions — not give you run-around. When you reach out about a privacy matter, you'll be speaking to someone who can actually make decisions and process your request, not just pass your message along a chain.